Privacy Policy

Crystal Foods
No. 474, 6th Street (Opp. to Palar Shoes)
Peshimam Nagar, Putthu Koil, Bangi Shop
AMBUR – 635 802, Vellore District, Tamil Nadu
Phone: 99405 29777 | Email: foodscrystal@yahoo.in

1. Introduction

1.1 This website (“Site”), mobile application or other digital sales channels operated by Crystal Foods (hereafter “we”, “us” or “our”) provide you with access to our products and services.
1.2 This Privacy Policy describes how we collect, use, disclose and protect information relating to you through your use of our Site and your purchase from us.
1.3 By using our Site or providing information to us (through registration, purchase, enquiry or other means), you accept and consent to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Information you voluntarily provide

  • When you register an account, place an order, subscribe to newsletters, contact us, participate in promotions or otherwise interact with our services, you may provide us with personal information such as your name, company name (if applicable), postal address, email address, telephone number, payment details, and any other information required to fulfil the service.

  • If you participate in surveys, feedback or referral programmes, you may provide additional personal data or preferences.

2.2 Automatically collected information

  • When you browse our Site, we may automatically collect usage data such as your device’s IP address, browser type, operating system, pages visited, time and date of access, referral URL, and other standard traffic data.

  • We may also use cookies, web-beacons, tracking pixels and similar technologies to identify usage patterns, preference settings, and for analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders, payments, deliveries and returns;

  • To communicate with you about your account, orders, services, product updates and support;

  • To personalise your experience, improve our Website, services and product offerings;

  • To send you marketing communications (only if you have opted-in or as permitted by law) such as newsletters, promotions, and other offers;

  • To prevent fraud or misuse of our Site or services, enforce our terms and policies, and comply with legal obligations.

4. Disclosure of Your Information

We may disclose your information under the following contexts:

  • To our service providers, vendors or agents who assist us in payment processing, order fulfilment, logistics, IT, marketing, customer support — provided they agree to maintain the confidentiality and security of your data;

  • To affiliated or subsidiary businesses, if any, in connection with corporate re-organisation, merger or asset transfer;

  • To authorities, regulators or law enforcement when required by applicable law, court order or subpoena;

  • We are not responsible for how third-party websites (to which we link) collect or use your data — you should review their privacy policies.

5. Cookies and Tracking Technologies

  • We use cookies and similar technologies for the purposes of user identification, session management, analytics, advertising, and enhancing the user experience.

  • You may disable cookies via your browser settings; however, this may affect your ability to use parts of the Site fully.

  • Third-party advertising or analytics services may set cookies on your browser; we do not control those third parties’ cookies.

6. Data Transfer & Storage

  • Your information may be stored and processed in India or any other jurisdiction where our service providers operate, which might have different data protection laws than your country.

  • We will use commercially reasonable measures to protect your personal data from unauthorised access, alteration or destruction.

  • However, no method of electronic transmission or storage is completely secure; as such, we cannot guarantee absolute security.

7. Retention of Your Information

  • We retain your personal information for as long as necessary to fulfil the purposes set out in this Policy, or to comply with legal, accounting or regulatory obligations.

  • If your information is no longer required, we will securely delete or anonymise it.

8. Your Rights & Choices

  • You may opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at foodscrystal@yahoo.in.

  • You may request access to, correction or deletion of your personal information by contacting us; we will respond in accordance with applicable law.

  • Please note: even if you opt-out of marketing, we may still send you transactional or service-related communications (e.g., order confirmations).

9. Children’s Privacy

  • Our services are not directed to children under the age of 18; we do not knowingly collect personal information from minors without parental consent.

  • If you believe that a minor has provided us with information, please contact us and we will delete that information.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements.

  • The “effective date” of the latest revision will be posted at the top of the Policy. Your continued use of the Site after changes means you accept the revised Policy.

11. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or our data practices, you may contact us via:
Phone: 99405 29777
Email: foodscrystal@yahoo.in
Address: No. 474, 6th Street (Opp. to Palar Shoes), Peshimam Nagar, Putthu Koil, Bangi Shop, Ambur – 635 802, Vellore District, Tamil Nadu, India

12. Governing Law & Jurisdiction

These practices and your use of our Site are governed by the laws of India. Any disputes shall be subject to exclusive jurisdiction of the courts in Vellore District, Tamil Nadu.

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